mlebet Privacy Policy

1. Introduction

mlebet ("mlebet," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the mlebet website and platform (collectively, the "Platform"). This Privacy Policy describes how mlebet collects, uses, stores, shares, and protects your personal data when you access or use the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the mlebet Platform and contact us to request closure of your account.

2. Personal Data We Collect

2.1 Account Registration Data

When you register a mlebet account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and anti-money laundering requirements, we may collect:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license, UMID)
• Proof of address (e.g., utility bill, bank statement)
• Selfie or live photo for identity matching purposes
• Tax Identification Number (TIN) where required by law

2.3 Financial Data

When you make deposits or request withdrawals, we collect:

• GCash or PayMaya account number (mobile number)
• Bank account details (account name, account number, bank name) for bank transfer transactions
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps

mlebet does not store full debit card numbers. Card data is processed by our payment partners in compliance with applicable payment security standards.

2.4 Gaming Activity Data

We collect data about your activity on the Platform, including:

• Games played, bet amounts, and game outcomes
• Sports betting selections and wager history
• Session duration and login timestamps
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, links clicked, and time spent on pages
• Referral source (how you arrived at the mlebet Platform)

2.6 Communications Data

If you contact mlebet customer support, we collect records of your communications, including live chat transcripts, email correspondence, and support ticket history.

3. How We Collect Your Data

mlebet collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the Platform;
• From third parties — including identity verification service providers, payment processors, and fraud prevention partners, where necessary to verify your identity or process transactions;
• From regulatory authorities — where required by PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent Philippine government agencies.

4. How We Use Your Personal Data

mlebet uses your personal data for the following purposes:

• To create and manage your mlebet account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To enforce our Terms & Conditions and other platform policies;
• To personalize your experience on the Platform, including game recommendations and promotional offers;
• To send you transactional communications (account confirmations, deposit receipts, withdrawal notifications);
• To send you marketing communications about mlebet promotions and new features, where you have consented to receive them;
• To monitor responsible gaming indicators and apply player protection measures where appropriate;
• To comply with applicable Philippine laws, PAGCOR regulations, and NPC requirements;
• To analyze Platform usage and improve our services.

5. Legal Basis for Processing

mlebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent — for marketing communications and non-essential cookies, where you have given explicit consent;
• Contractual necessity — to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and transaction processing;
• Legal obligation — to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate interests — for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.

6. Data Sharing and Disclosure

6.1 Service Providers

mlebet may share your personal data with trusted third-party service providers who assist us in operating the Platform. These include identity verification providers, payment processors, customer support platforms, and IT infrastructure providers. All service providers are contractually bound to process your data only on mlebet's instructions and in compliance with the Data Privacy Act.

6.2 Regulatory and Law Enforcement Authorities

mlebet will disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. mlebet will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of mlebet's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6.4 No Sale of Personal Data

mlebet does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Any data sharing is limited strictly to what is necessary for the purposes described in this Privacy Policy.

7. Data Retention

mlebet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account registration and KYC data is retained for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs are retained for a minimum of three (3) years;
• Customer support communications are retained for two (2) years from the date of the last interaction;
• Marketing consent records are retained for the duration of your account and for one (1) year after opt-out.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with NPC guidelines.

8. Data Security

mlebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mlebet Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial account details;
• Two-factor authentication (2FA) available for all mlebet accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing by independent cybersecurity firms;
• Intrusion detection and prevention systems monitoring the Platform infrastructure 24/7;
• A documented data breach response plan in compliance with NPC Circular 16-03.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the mlebet Platform. They help us recognize your device, remember your preferences, and understand how you use the Platform so we can improve your experience.

9.2 Types of Cookies We Use

• Strictly necessary cookies — required for the Platform to function, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytics cookies — collect anonymized data about how users interact with the Platform, helping us identify areas for improvement.
• Marketing cookies — used to deliver relevant promotional content about mlebet. These are only placed with your consent.

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the mlebet Platform. Instructions for managing cookies are available in the help documentation of your browser.

10. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mlebet:

• Right to be informed — you have the right to know what personal data mlebet collects about you and how it is used;
• Right of access — you may request a copy of the personal data mlebet holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13 below. mlebet will respond to all verified rights requests within thirty (30) days of receipt.

11. Minors and Age Restriction

The mlebet Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. mlebet does not knowingly collect personal data from persons under 21 years of age.

If mlebet becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the mlebet Platform, please contact us immediately at the details provided in Section 13.

12. Changes to This Privacy Policy

mlebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered users via email or a prominent notice on the Platform at least seven (7) days before taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the mlebet Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Us & Data Protection Officer

mlebet has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

• Data Protection Officer, mlebet
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available via the mlebet Platform (logged-in users)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by mlebet.